Private Policy

Rainforest Flora


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, WordPress may automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


The web site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Who we share your data with

We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors by placing an online order or signing up for an account. The information you provide is used only to fulfill your order or specific request. We do not store your payment information (credit card number, expiration date, etc.) for security reasons.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud which has already taken place.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Shipping Info

Please contact us within 24 hours of your order delivery if there are any shipping damages that have incurred. It is your resposibility to notify us in time, take photographed proof of damages (box, plants, accessories) in order for us to file claims with the provided shipper (generally USPS or UPS).

During the hotter/colder seasons we may hold your order over the weekend for a Monday delivery date to avoid plants sitting in shipping warehouses over the weekend. We highly recommend purchasing a heat pack for the colder season to ensure better plant quality on arrival. If you are located in an area that is subject to freezing temperatures, consider ordering multiple heat packs. Please try and plan your shipment around your schedule to avoid leaving plants in severe weather (outdoors, porch/yard) or have the shipment help as a facility for pickup.

For international shipping (including Hawaii), please contact a sales rep as a phyto certificate is required to ship the plants.


Please note that the photos of the plants advertised on our website are real photos that we have taken ourselves.
We want to make it clear that the plant you purchase will be the same type of plant and it will be SIMILAR to the one in the photo but it will not be the actual plant photographed. The actual height of the plant you are receiving will be the same height mentioned in the item description. There may also be slight variations in the shape and size of the leaves. We hope you understand that each plant is unique.
The customer will take full responsibilty for any damaged goods from cold when opting out of purchasing a heat pack. It is the responsability of the customer to assess our reccomendation of temperature damage during the colder seasons.


All images and text are owned by Rainforestflora and associated parties and may not be used, sold  or redistributed without consent. Failure to do so will result in copyright infringement.

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